Accessibility Help

General Information

WCAG 2.0 AA standards form the basis of the Pearson Accessibility Guidelines for product development. We regularly review our existing platforms and content to improve accessibility.

The following information provides tips and answers to frequently asked questions for those using Mastering.

For information on other Pearson products, please see the support page for those products or contact Pearson Disability Support.

Finding Accessible Assignments (for instructors)

For instructions on finding accessible assignment questions for your students, please visit Pearson’s instructor help page on this topic.

Allowing for Additional Time and Attempts on Assignments (for instructors)

You can personalize both the time limit and the number of attempts specific students receive for Mastering activities.

Using Screen Readers and Keyboard Navigation

Students can access Mastering assignments, complete these assignments, and check their scores using keyboards and screen readers.

Recommended Screen Reader Configurations

Screen Reader Operating System Browser


Windows 7, 8, 8.1, 10

Firefox 45+, IE11, Edge


Windows 7, 8, 8.1, 10 Firefox 45+


Mac OS High Sierra Safari 11

Tips for Those with Visual Impairments

Screen Resolution

You may find that lowering your screen resolution help you see text and images more easily. As a start, try a resolution of 800 x 600 (in Windows) and see how that works for you. Learn more about how to change your screen resolution.

Browser Zoom

While you are working, you may want to magnify certain areas of the site. Use the zoom-in hotkeys available in most browsers.

Screen Magnifiers

Users who have low-vision and need to magnify the page may find that using magnification programs works better for them as there are more options for magnification strength and other display settings including color and contrast.

Specifying Color and Contrast Settings

Some users need a higher or a different color scheme or color contrast to see content on pages. For example, you may find it easier to see light text on a dark background, dark text on a light background, or in grayscale.

Accessible eTextbooks

All Mastering courses with a copyright 2017 or later include Pearson eText, a platform built with accessibility standards in mind from the ground up. Pearson eText can be accessed with screen readers and keyboard navigation.

Many Pearson eTexts already have alternative text for images. We’re in the process of remediating additional Pearson eText images to include alternative text descriptions, and we expect that by the summer of 2019, all copyright year 2018 - 2020 titles will include alt text.

For questions about Pearson eText alternative text status for specific titles, please contact

Closed Captions

Mastering videos include closed captions.

To turn on closed captions, click on the “CC” button toward the lower right of the video. If you don’t see the “CC” button, place your mouse toward the bottom of the video frame until the video controls appear.

Please contact Pearson Disability Support if you need additional help with closed captions.

Accessibility Documentation & Audits (for campus staff)

We provide up-to-date, clear and straightforward statements on the accessibility of our products. VPATs and Accessibility Conformance, Compliance and Remediation Forms (ACC&R) are available for many products upon request. Please contact Pearson Disability Support for more information.

If you are a campus accessibility professional auditing a Pearson product, let us help you run a valid test the first time around by ensuring you

  • have the most current version of the product available,
  • are using the recommended browser and operating system combination,
  • have student access for the product you are testing.

We recommend using a combination of automated and manual testing, as well as assistive technology, when you review a product for alignment to accessibility standards. Contact Pearson Disability Support to get started.

For Additional Information

For additional information, visit our site about Pearson Higher Education accessibility. Please direct any other questions to Pearson Disability Support.