Accessibility help for Mastering

General accessibility information

On this page, you’ll find tips, resources, and answers to frequently asked questions related to accessibility for our Mastering® platform and products.

The Pearson Accessibility Guidelines for Higher Education are based on the WCAG 2.1 standards for product development. We regularly review Pearson platforms, products, and content to improve accessibility and ensure compliance with these standards. For details on our approach, refer to our Accessibility Roadmap.

To learn more about our commitment to accessibility, please visit Pearson’s higher education accessibility home page or read our Global Accessibility Policy Framework.

For help with specific Pearson products, please see the support page for those products or contact Pearson Disability Support.

Finding accessible assignments (for instructors)

For instructions on finding accessible assignments for your students, please visit the Pearson instructor help page addressing this topic.

Allowing for additional time and attempts on assignments (for instructors)

You can personalize both the time limit and the number of attempts allotted to specific students for Mastering activities.

Using screen readers and keyboard navigation

Students can use screen readers and keyboards to access Mastering assignments, complete those assignments, and check their scores.

Recommended screen reader configurations

We recommend using the most current release of any screen reader program, operating system, or browser for the best user experience.

Following are the suggested configurations for the optimal use of a screen reader.

Screen Reader Operating System Browser

JAWS

 Windows 8.1, 10

Firefox, Chrome

NVDA

 Windows 8.1, 10 Firefox

VoiceOver

 macOS High Sierra
macOS Catalina		 Safari, Chrome

Tips for those with visual impairments

Screen resolution

You may find that lowering your screen resolution improves the appearance of text and images. As a start, try a resolution of 800 x 600 (in Windows). Learn more about how to change your screen resolution.

Browser Zoom

While you’re working, you may want to magnify certain areas of the site. Use the zoom-in hotkeys available in most browsers.

Screen Magnifiers

Users who have low vision and need to magnify the page may find that magnification programs work better than the browser zoom functionality. These programs offer more options for magnification strength and other display settings, including color and contrast.

Specifying Color and Contrast Settings

Some users need a higher or different color scheme or color contrast to see content on pages. For example, you may find it easier to see light text on a dark background, dark text on a light background, or text in grayscale.

Accessible eTextbooks

All Mastering courses with a copyright of 2017 or later include Pearson eText, a platform built to meet accessibility standards from the ground up. Pearson eText can be accessed with screen readers and keyboard navigation.

Many Pearson eText products already have alternative text for images. We’re in the process of remediating additional Pearson eText images to include alternative text descriptions. Once complete, all titles with a copyright year of 2019 or later will include alt text.

For questions about the Pearson eText alternative text status for specific titles, please contact Pearson Disability Support.

Closed Captions

Mastering videos include closed captions.

To turn on closed captions, click the “CC” button toward the lower right corner of the video. If you don’t see the “CC” button, place your mouse toward the bottom of the video frame until the video controls appear.

For help with closed captions, please contact Pearson Disability Support.

Accessibility documentation (for campus staff)

We provide clear, up-to-date statements on the accessibility of our products. VPATs and Accessibility Conformance and Remediation Forms (ACC&R) are available for many products upon request.

For more information, please contact Pearson Disability Support.

Accessibility support

Contact us for assistance

  • For accessibility support, email the Pearson Disability Support team at disability.support@pearson.com. They are always available to help with accessibility-related issues such as using assistive technology with Pearson products, alternative text requests, or accessibility documentation.
  • For technical or general customer support, visit Pearson support.

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